Simona C.

From studying Engineering Management to solving customer issues

I started my job experience in manufacturing company, in particular taking care of customer non-conformities in aluminium field. During these years I became Lean Six Sigma Green Belt and started to job as process engineer. After 2 years I was certified Black Belt as well. Thanks to these certifications I started to work in a transversal team focused on continuous improvement projects in order to improve performance KPI, reduce scrap and loss of time. In last 3 years at this company I was in charge for rolling process and managed 2 resources. In Alstom, I am the Project Quality and Safety Manager for Italo project. I enjoy to manage quality for our customer, it's a daily challenge that makes me feel engaged in my job. In 2021 I also joined the Young Talents Program that pushed in the direction of the digital topics. When I started I did not have a technical background in train field, but I was eager to learn and emphasize my transferable skills.

I manage Customer quality and safety teams.

I feel like the face of Alstom as I engage in a daily relationship with our customer. Being the interface in the Project Team for all the métiers Quality needed for the Project, I work like a filter between the customer and internal functions. I'm responsible for the customer non conformities management, defining corrective actions with implementing the problem solving tools. I also work closely with the client, operation team, and anyone to help guarantee customer satisfaction and the proper application of the Project Quality Plan during contract execution. Customer delight is high on my agenda.

Working in interfunctional teams, leading way to quality solutions.

Working in Alstom is enjoyable, often the problem and solution is identified while working in team. I am be able to rely on the support of my colleagues. The engagement in guaranteeing the customer satisfaction is very high and people work with the same focus: 'The customer satisfaction'. Working in team I can enrich my experience thanks my talented colleagues, I can learn through them, take something away and use it myself and disseminate quality culture with other people on the project.

Build your network end spend time to understand people behavior.

In my daily activities I encourage my colleagues to build a network in our team. Learning something about people that are in your professional network can help in creating strongest relations and a friendly job environment. You can start with active listening, make sure to spend time and have a chat with your colleagues regarding their issues, their hobbies, their life and about what they love to do. In this way you have chance to work in a team, where the communication is easy and you could be able to better understand people behaviour.

I was choisen for the Young Talents Program under 35.

I was chosen for the Young Talents Program under 35. I am also the Project manager to develop a new digital solution for our customer.